Sometimes its the human stories, the small people who through no fault of their own wind up suffering because of a 'glitch'.
A suburban couple in California's phone started to ring a little while back, and ring, and ring, and ring, and .....
Turns out a crossed wire somewhere deep in the telephone system means that when out of work job seekers in Alabama ring their unemployment compensation center, the calls are redirected to the Californian couple.
UPDATE 6 Jan
OK, now it's all human error - apparently people couldn't dial the right number.
Thousands of Alabama job seekers were getting Southern California homes instead of the Alabama Unemployment Office because they were dialing the wrong number, according to AT&T officials. For months, two California families have been receiving thousands of toll-free calls made by Alabama job seekers because the callers were misdialing -- by one number, company officials said.
The number for the compensation centre was only one digit away from a phone number established for a lawn bowling convention. Calls to the convention number were distributed to convention members - it was the members who received the incorrect calls.
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